Greeley, Colorado · Open to full-time opportunities
I’m Clansy, a technical support and quality assurance professional. I troubleshoot systems, test code and complex files, and turn findings into clear next steps.
Focused on technical and application support, product support, and technical QA. Remote preferred; open to strong Northern Colorado opportunities.
150+ Python & C# submissions evaluated
40+ independent technical project deliveries
12-person remote operations team
01 / Experience
Contract, independent, and platform operations experience—connected by investigation, validation, and clear documentation.
IT Professional Services Contractor · Contract · Remote
Design and validate AI evaluation tasks across documents, spreadsheets, presentations, images, JSON/HTML, audio, video, and archived files against precise ground-truth requirements.
Perform structured QA on AI outputs, identifying extraction, calculation, file-interpretation, and cross-document analysis errors.
Community Operations & Systems Support Specialist · Contract · Remote
Resolve account, access, and technical issues within a 500,000+ member online community. Triage cases, investigate Linux permission and configuration failures, document guidance, and escalate complex issues through established workflows.
Contributed to an approximately 30% reduction in support backlog by standardizing P1–P4 triage and escalation procedures across a 12-person remote operations team.
Self-employed · Greeley, Colorado
Delivered 40+ technical projects for residential and small-business needs, spanning workstation builds, Windows/Linux deployment, system repair, networking, malware remediation, data recovery, and client handoff.
Troubleshoot DNS, DHCP, TCP/IP, router configuration, and end-to-end connectivity.
Technical QA & AI Validation Analyst · Contract · Remote
Validated 150+ Python and C# submissions in isolated Docker environments for correctness, runtime behavior, instruction adherence, and edge cases.
Investigated logic, dependency, configuration, environment-path, and permission failures using Linux tools; documented findings in structured defect reports.
02 / Selected projects
Personal projects that connect troubleshooting with service design, data, and identity workflows.
A service management portfolio for a fictional SaaS business, connecting intake, prioritization, escalation, and reporting.
Built a JSM environment with 6 request types, 8 JQL queues, and a 5-state workflow. Designed P1–P4 SLA and escalation policies, an 8-table SQL schema, and 25 analytical queries.
Created 15 user stories, UAT cases, and knowledge-base documentation to connect requirements with testable behavior.
Workflow also includes Waiting for Customer and Escalated states.
A personal lab exploring account provisioning, access assignment, and deprovisioning.
Built an Active Directory / Microsoft Entra ID lab with CSV-driven PowerShell for account creation, OU placement, group assignment, and deprovisioning.
Documented least-privilege access and troubleshooting procedures for authentication, MFA, Conditional Access, permissions, and provisioning failures.
Personal lab and runbook work.
03 / Capabilities
Windows · Linux · account/access support · case triage · escalation · DNS/DHCP/TCP/IP · technical documentation
Docker · Python/C# code evaluation · runtime and dependency diagnosis · edge-case testing · structured defect reporting · complex-file validation
Jira Service Management · JQL · SQL · requirements and UAT · Active Directory · Entra ID · PowerShell · identity lifecycle workflows
04 / Education
Graduated May 2026 · GPA 3.72 / 4.0
Dean’s List · 3 semesters
Atlassian · Earned credential
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